Claims Portal

Notify us of a bereavement and submit the required documents securely online.

Urgent? Call Our 24/7 Helpline First

If you have just experienced a bereavement, please call us immediately before completing this form. We will guide you through the process.

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What You'll Need

  • Death Certificate (certified copy)
  • Deceased's National ID / Birth Certificate
  • Claimant's National ID
  • Your Membership Card / Number
  • Hospital / Doctor's Report (if applicable)

Processing Time: Claims are processed within 24–48 hours of receiving all required documents.

Payment: Welfare payouts are made via M-Pesa or bank transfer to the registered beneficiary.

Submit a Claim

Please complete all fields accurately. Incorrect information may delay processing.

Claimant Details

Deceased's Details

Burial Details

Document Uploads

Upload Death Certificate, IDs, and supporting documents

Accepted: PDF, JPG, PNG — Max 5MB per file


All documents are stored securely and handled with strict confidentiality.