Privacy Policy

Last updated: January 2025

End To End Welfare ("we", "our", "the Organisation") is committed to protecting the privacy and personal information of our members, website visitors, and anyone who interacts with us. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Kenya Data Protection Act, 2019.

1. Information We Collect

We collect personal information that you provide to us directly, including:

• Full name, date of birth, and national ID number
• Contact details (phone number, email address, physical address)
• County and town of residence
• Next of kin and beneficiary details
• Membership and payment information
• Claims documentation including death certificates and medical reports
• Photographs and video where relevant to our services

We may also collect non-personal information automatically when you visit our website, including browser type, IP address, pages visited, and time spent on the site.

2. How We Use Your Information

We use your personal information to:

• Process and manage your membership registration
• Process welfare claims and disburse benefits
• Communicate with you about your membership, contributions, and claims
• Send important notifications about changes to our services or policies
• Comply with legal and regulatory obligations
• Improve our services and website functionality
• Prevent fraud and ensure the security of our systems

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Funeral homes, transportation partners, mortuaries, and logistics providers involved in delivering our welfare services
• Financial institutions: Banks and mobile money providers for processing payments and claim disbursements
• Legal authorities: Where required by law, court order, or regulatory authority
• Emergency situations: Where disclosure is necessary to protect the health or safety of an individual

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted storage of all digital records
• Restricted access to personal data on a need-to-know basis
• Regular security reviews and staff training
• Secure physical storage of paper records

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised access to your account.

5. Data Retention

We retain your personal information for as long as your membership is active and for a period of seven (7) years thereafter, or as required by applicable Kenyan law. Claims records are retained for a minimum of ten (10) years.

6. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal and contractual obligations)
• Object to certain processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Data Protection Commissioner

To exercise any of these rights, please contact us at info@endtoendwelfare.org.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though disabling cookies may affect the functionality of certain parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

9. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information directly from children under 18. Where children are registered as dependants under a family membership, their information is collected from the adult primary member.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify members of significant changes via SMS, email, or notice on our website. Your continued use of our services after changes are published constitutes acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer: